TMM Exchange Privacy Policy

This Privacy Policy explains how TMM Exchange and its Affiliates (“TMM Exchange”) collects, uses, shares, and protects user information obtained through the TMM Exchange.com website. The terms “we,” “us,” and “our” refer to TMM Exchange and its affiliates. When we ask for certain personal information from users it is because we are required by law to collect this information or it is relevant for specified purposes. Any non-required information you provide to us is done so voluntarily. You decided whether to provide us with these non-required information; you may not be able to access or utilize all of our Services if you choose not to.

By using the Site, you consent to the data practices described in this Privacy Policy. On occasion, TMM Exchange may revise this Privacy Policy to reflect changes in law or our personal data collection and use practices. If material changes are made to this Privacy Policy, the changes will be announced by posting on the site. We will ask for your consent before using your information for any purpose that is not covered in this Privacy Policy.

The latest privacy policy has incorporated elements from the General Data Protection Regulation (GDPR) as we act in accordance to its personal information processing rules within the European Economic Area (EEA).

INFORMATION TMM Exchange COLLECTS

We want you to understand the types of information we collect when you register for and use TMM Exchange’s services Information you provide to us at registration

When you create a TMM Exchange Account, you provide us with personal information that includes your contact information (Email Address, name, and a password). You can also choose to add a phone number for SMS or Google Authenticator account to be used for 2FA verification for improved security.

Information we collect when authenticating user identity

To comply with global industry regulatory standards including Anti-Money Laundering (AML), Know-Your-Customer (KYC), and Counter Terrorist Financing (CTF), TMM Exchange requires user accounts to undergo user identity authentication for both Personal & Enterprise-level accounts. This entails collecting formal identification.

Information we collect as you use our services
Service Usage Information

Through your use of the TMM Exchange platform, we also monitor and collect tracking information related to usage such as access date & time, device identification, operating system, browser type and IP address. This information may be directly obtained by TMM Exchange or through third party services. This service usage data helps us our systems to ensure that our interface is accessible for users across all platforms and can aid during criminal investigations.

WHY DOES TMM Exchange COLLECT THIS INFORMATION
To provide and maintain our services
We use the information collected to deliver our services and verify user identity.
We use the IP address and unique identifiers stored in your device’s cookies to help us authenticate your identity and provide our service. Given our legal obligations and system requirements, we cannot provide you with services without data like identification, contact information and transaction-related information.
To protect our users
We use the information collected to protect our platform, users’ accounts and archives.
We use IP addresses and cookie data to protect against automated abuse such as spam, phishing and Distributed Denial of Service (DDoS) attacks.
We analyse trading activity with the goal of detecting suspicious behavior early to prevent potential fraud and loss of funds to bad actors.
Our Website
We actively measure and analyse data to understand how our services are used. This review activity is conducted by our operations team to continually improve our platform’s performance and to resolve issues with the user experience. We continuously monitor our systems’ activity information and communications with users to look for and quickly fix problems.
Communication with User
We use personal information collected, like an email address to interact with users directly when providing customer support on a ticket or to keep you informed on log ins, transations, and security. Without processing your personal information for confirming each communication, we will not be able to respond to your submitted requests, questions and inquiries. All direct communications are kept confidential and reviewed internally for accuracy.
To enforce our Terms of Use and other agreements
Please be informed that we continually review, investigate and prevent any potentially prohibited or illegal activities that violate our Terms of Service. As or When required, we carefully enforce our agreements with third parties and actively investigate violations of our posted Terms of Use. TMM Exchange reserves the right to terminate the provision of service to any user found engaging in activities that violate our Terms of Use.
HOW We PROTECT USER DATA

We have implemented many security measures to ensure that your information is not lost, abused, or altered.

If you suspect that your personal information has been compromised, especially account and/or password information, please lock your account and contact TMM Exchange customer service immediately.

CONTACT US

We are committed to respecting the freedoms and rights of all our TMM Exchange users who have placed their trust in our service. If you should have any questions or concerns regarding this Privacy Policy, or if you would like to file a Data Protection request, please contact us on our Support Page